Comcast has begun installing, for Presold customers, “aerial drops” and pulling cable through an existing underground conduit (UG). 

-This work is being done seven (7) days a week

-The contractor will not be making appointments for this outside work.

-They are traveling in white vans and will have a sticker on the back of the truck saying “Comcast Contractor.” They typically do not have to enter the home for this work.

-The contractor (CCG) will look at any drops to homes and verify the work needed.

Once completed, they issue the pre-install drop workoutfor aerial drops or underground drops.

AERIAL DROPS

-The drop crew will place the aerial drops on the home, and connections installed near the area of the electric or existing phone line connections.

UNDERGROUND DROPS

-If needed, the UG crew will place a duct or pull-through customers’ existing conduit if available.

-The contractor will install a connection box (NID) on the home, place an ONU (Mini Optical Node) in the box, hook it up to the fiber drop, and test I to make sure the drop has light and is ready to go 

-A Comcast installer will make an appointment to complete the actual installation of the customer services in the home.

Comcast Contact

Barbara Eberstadt

203-321-3045

[email protected]